APPLAUSE SERIES PAYMENT & CANCELLATION POLICIES
GROUPS OF 20 OR MORE
Deadlines and payment methods
Payment is due four weeks prior to the day of the performance. Acceptable payment methods include credit card (single charge), personal or business check, and money order. Credit cards can be processed over the phone by calling 515.246.2355. All payments sent via mail must include a copy of the invoice.Checks should be made payable to the Civic Center of Greater Des Moines and can be sent to the following address:
Civic Center of Greater Des Moines
c/o Applause Series Ticketing
221 Walnut St.
Des Moines, IA 50309
Purchase orders are accepted as promise of payment for groups of 20 or more. Purchase orders must be faxed to the Education staff (515.246.2305) at least four weeks prior to the day of the performance. It is the contact teacher’s responsibility to provide a copy of the invoice to the school business office and to ensure that the purchase order is paid by the school business office no later than 10 business days after the performance.
Adjusting a reservation
For groups of 20 or more, adjustments to group size can be made up to the payment due date, four weeks prior to the performance. Seats can be added based on availability. If there is no availability, additional seats may be placed on the waitlist. The reservation number can be decreased up to the payment due date. Please note that on the payment due date, four weeks prior to the day of the performance, the number of seats included in the reservation is final, as is the amount due on the invoice.The cost for seats unused on the day of the performance due to student or adult absence, illness, or transfer cannot be refunded or subtracted from the total due on a purchase order. See also Refunds.
Note: If a new student joins your group after the payment due date, please contact the Education staff as soon as possible. A seat may be added to the reservation based on availability. Payment for the additional seat will be due at the time it is requested.
Last-minute reservations
Payment deadlines for reservations made between four weeks and one week prior to the performance will be determined on a case-by-case basis.
Cancellations
Cancellations of reservations must be submitted in writing six weeks prior to the performance. Any reservation cancelled after this deadline will be subject to a cancellation fee equal to 50% of the total for the group order. If the reservation has already been paid, the cancellation fee will be waived, but no refund will be issued. See also Refunds.
The Civic Center reserves the right to cancel unpaid orders after the payment due date. In the event that an order is cancelled, the group will be notified and the cancellation fee outlined above will be due.
Refunds (applicable to all groups)
Once an invoice is paid, a refund will not be issued for seats unused due to student or adult illness, absence, or transfer, or for dislike of a performance. See also Inclement Weather.
Inclement Weather
Applause Series performances usually go on as planned. If your school is officially closed or delayed on the day of the performance the Civic Center Education staff will allow you to exchange for another Applause Series performance within the same season or receive credit for a performance in the following season. An official request for an exchange or credit must be made by the school’s contact to the Education staff on the first day that the school is back in session.
Note: If the school district in which a home school group is located closes or delays due to inclement weather on the performance day, the group is entitled to the exchange or credit options described above.
In the rare circumstance that the Civic Center must cancel an Applause Series performance due to inclement weather or other reasons, all groups will have the option to exchange for another Applause Series performance within the same season, receive credit for a performance in the following season, or receive a refund. A cancelled event is the only circumstance under which a refund will be issued.
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