APPLAUSE SERIES PAYMENT & CANCELLATION POLICIES
GROUPS UNDER 20
Deadlines and Payment Methods
In order to improve efficiency and better serve all of our guests, payment for groups under 20 is due at the time of reservation. Payment can be made with a credit card via the secure online order form. Purchase orders are not accepted for groups under 20.
Adjusting a Reservation
For groups under 20, seats can be added, based on availability, up to four weeks before the performance. Payment for additional seats is due at the time they are requested. The reservation number cannot be decreased for groups under 20. The cost for seats unused on the day of the performance due to student or adult absence, illness, or transfer cannot be refunded. See also Refunds.
Cancellations
Cancellations of reservations are not accepted for groups under 20. If your group is unable to attend the performance, no refund will be issued. See also Refunds.
Refunds (applicable to all groups)
Once a group order is paid, a refund will not be issued for seats unused due to student or adult illness, absence, or transfer, or for dislike of a performance. See also Inclement Weather.
Inclement Weather
Applause Series performances usually go on as planned. If your school is officially closed or delayed on the day of the performance the Civic Center Education staff will allow you to exchange for another Applause Series performance within the same season or receive credit for a performance in the following season. An official request for an exchange or credit must be made by the school’s contact to the Education staff on the first day that the school is back in session.
Note: If the school district in which a home school group is located closes or delays due to inclement weather on the performance day, the group is entitled to the exchange or credit options described above.
In the rare circumstance that the Civic Center must cancel an Applause Series performance due to inclement weather or other reasons, all groups will have the option to exchange for another Applause Series performance within the same season, receive credit for a performance in the following season, or receive a refund. A cancelled event is the only circumstance under which a refund will be issued.
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